Insurance Claim Services
Repairs are by far a much cheaper, quicker, and cost-effective solution to resolve a claim than replacing the product in its entirety. Whether it’s accidental or weather damage, vandalism, theft or escape of water, we have the experience and the team to help resolve the claim as efficiently as possible.
Our hard surface repair claims service is customer-centric. Using our wealth of experience in cosmetic repairs, we provide a cost-effective and stress-free single touch solution. Resolving the hard surface claim with us guarantees customer satisfaction, reduces cost, and increases the lifecycle of the product.
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What hard surface repair claims do we cover?
Our fully-qualified, technical repair team offers a complete repair service on an extensive list of hard surfaces. We provide hard surface repair solutions for:
- Sanitary ware
- Worktops
- External & internal uPVC
- Wooden & plastic furniture
- Ceramic flooring
- Wood flooring
- Glass repairs
- Leather furniture
- Fabric furniture repair
- Structural furniture repair
- Stone repair
- Brick restoration and tinting
- Fine art restoration
- Antique restoration
- Carpet & flooring validation and restoration
- Carpet & upholstery cleaning
- Carpet repair
- Item replacement
What is the repair claim process?
Make a repair claim
Once an instruction has been received, your customer will be contacted within your desired Service Level Agreement (SLA). We operate a bespoke claims system based on a robust diary management system to ensure that every claim milestone is hit on time.
Book a repair claim appointment
Our expert technical team will triage the repair insurance claim and review any evidence provided to establish that the hard surface repair is possible. The triage process ensures that in the unlikely event that the hard surface repair isn’t possible, it can be referred as quickly as possible to avoid any delays for the customer and yourself. 100% of hard surface repair claims are validated at the desk where evidence is provided.
The repair
All of our repairs are designed to last and mimic the properties of the original material to ensure longevity. We offer a 24-month warranty, which is more than the industry standard of 12 months.
Why make a repair claim with us?
Our hard surface repair claim service strives for customer satisfaction. In addition to our expert technicians, our dedicated insurance team with over 25 years of experience in managing claims, provides a faultless customer journey. This journey maximises customer satisfaction and minimises complaints by providing an immaculate repair.
We’re cost-effective
We’re a cost-effective solution to insurers and their policyholders. Repairing hard surfaces rather than replacing provides savings on average of 80%.
We’re fast and reliable
We repair hard surfaces fast to a high standard. Repairing the hard surface not only reduces the amount of time it takes to resolve the claim, but it’s also quicker than waiting for a replacement.
We’re highly-qualified
SD Sealants in fully accredited with all relevant professional bodies and each member of our workforce holds professional qualifications (NVQ Levels 2 or 3) to certify our cosmetic repair training.
We’re the UK’s leading cosmetic repair company
With more than 40 years’ experience in sealants and cosmetic repair, we have developed our reputation as the UK’s repairs provider. Everyone who is part of our workforce has years of on-site experience in a wide range of sectors, which makes us unrivalled in the industry.
In addition to cosmetic repairs, our expertise and knowledge extend to a wide range of sectors, including painting and decorating, sealant application, and marine maintenance and refurbishment.
Make a hard surface repair claim with SD’s insurance service.
Contact our dedicated insurance team to make a damage repair claim, or to find out more about our hard surface repair solutions.