Repairs are by far a much cheaper, quicker, and cost-effective solution to resolve a claim than replacing the product in its entirety. Whether it’s accidental or weather damage, vandalism, theft or escape of water, we have the experience and the team to help resolve the claim as efficiently as possible.
Our hard surface repair claims service is customer-centric. Using our wealth of experience in cosmetic repairs, we provide a cost-effective and stress-free single touch solution. Resolving the hard surface claim with us guarantees customer satisfaction, reduces cost, and increases the lifecycle of the product.
Our fully-qualified, technical repair team offers a complete repair service on an extensive list of hard surfaces. We provide hard surface repair solutions for:
Once an instruction has been received, your customer will be contacted within your desired Service Level Agreement (SLA). We operate a bespoke claims system based on a robust diary management system to ensure that every claim milestone is hit on time.
Our expert technical team will triage the repair insurance claim and review any evidence provided to establish that the hard surface repair is possible. The triage process ensures that in the unlikely event that the hard surface repair isn’t possible, it can be referred as quickly as possible to avoid any delays for the customer and yourself. 100% of hard surface repair claims are validated at the desk where evidence is provided.
All of our repairs are designed to last and mimic the properties of the original material to ensure longevity. We offer a 24-month warranty, which is more than the industry standard of 12 months.
Our hard surface repair claim service strives for customer satisfaction. In addition to our expert technicians, our dedicated insurance team with over 25 years of experience in managing claims, provides a faultless customer journey. This journey maximises customer satisfaction and minimises complaints by providing an immaculate repair.
We’re a cost-effective solution to insurers and their policyholders. Repairing hard surfaces rather than replacing provides savings on average of 80%.
We repair hard surfaces fast to a high standard. Repairing the hard surface not only reduces the amount of time it takes to resolve the claim, but it’s also quicker than waiting for a replacement.
SD Sealants in fully accredited with all relevant professional bodies and each member of our workforce holds professional qualifications (NVQ Levels 2 or 3) to certify our cosmetic repair training.
With more than 40 years’ experience in sealants and cosmetic repair, we have developed our reputation as the UK’s repairs provider. Everyone who is part of our workforce has years of on-site experience in a wide range of sectors, which makes us unrivalled in the industry.
In addition to cosmetic repairs, our expertise and knowledge extend to a wide range of sectors, including painting and decorating, sealant application, and marine maintenance and refurbishment.
Contact our dedicated insurance team to make a damage repair claim, or to find out more about our hard surface repair solutions.